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Customer Service

  • Shipping & Delivery

    Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 5:00 p.m. EST) are typically processed and shipped within 24-48 hours. Once an order has processed, delivery time depends on the chosen shipping method. Shipping notifications are sent via email after package(s) are shipped with tracking, if available. Transit days are Monday – Friday with the exception of holidays. UPS and FedEx packages are not delivered on weekends. If you would like to send a shipment to more than one address, you will have to place separate online orders for each destination. Your credit card will only be billed when your order is shipped.

  • Privacy & Security

    At Kona Gold, our relationship with our customers is very important to us. We make every attempt to ensure your privacy and security. We collect customer specific information in an effort to communicate details about our products and services. You should be assured that Kona Gold will never disclose your identity or personal information to any third party, unless it is necessary to provide you with products or services from Kona Gold.

    Online Orders
    When you place an order over our website, we will ask for your payment method preference, credit card account number, CVN, and expiration date (if applicable), name as it appears on your credit card, "bill to" address, shipping address, daytime phone number, and e-mail address. Some of this information may be stored in the form of a "cookie" on your computer. Cookies are small files that are stored on your computer. Your browser should give you the option to refuse cookies. Kona Gold's web site requires that you have cookies enabled on your browser security settings.

    We may also use your contact information from your online order to e-mail you newsletters that inform you of new products and special features at Kona Gold, should you choose to opt-in. To receive these e-mails is an option to each of our customers and can be set when placing an order or anytime when visiting our website.

    Credit Card Safety
    Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.

    To make sure you are accessing our secure server before you submit personal financial information, look at the URL or Address line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https".

  • Returns & Replacements

    Have a return? No problem. We want all of our customers to be satisfied with their purchase. If you need to return or exchange part or all of your purchase from Kona Gold, you may return or exchange the item(s) within 14 days of the purchase. In order to have your returns/exchange processed, please contact us. Purchased items are determined nonreturnable if worn, washed, used, or have sustained damage by the customer. Your return item(s) may be exchanged for credit towards another Kona Gold purchase or returned for a refund minus shipping cost.

    Please note: We do not reimberse any shipping cost you may incur when returning or exchanging item(s).

  • Ordering

    Ordering of Kona Gold products can be done online using our secure website. If further assistance is required during the ordering process, please contact our Sales Department. Online orders can be paid via credit card or Paypal.

  • Payment, Pricing & Promotions

    Kona Gold strives to be as accurate as possible with its product descriptions and pricing information listed on konagoldhemp.com. However, Kona Gold does not warrant that product descriptions, pricing information, promotions, or other content on the Site is accurate, complete, reliable, current, or error-free. While we will use our best efforts to fulfill all orders, Kona Gold cannot guarantee the availability of any particular product displayed on the Site. Kona Gold reserves the right to discontinue the sale of any product listed on the Site and discontinue any promotion listed on the Site at any time without notice. If upon receipt of a product offered by Kona Gold you find that it is not as described on the Site, your sole remedy is to return it in unused condition.

  • Viewing Orders

    If you would like to view open and past orders, you can do so by logging into your account. Once logged into your account, you can view the status of your orders, the date they were placed, and for open orders, what phase of the fulfillment process your order is in. To quickly track your packages, in the footer of every webpage, click on "Track My Order", enter your information, and you will be provided a snapshot of what phase your order is in of the fulfillment process.

  • Updating Account Information

    You can update your account at any time on our website by clicking the "My Account" link at the top of every webpage. It is the responsibility of the customer to ensure all information is accurate. Kona Gold is not responsible for inaccurate information and we cannot edit your account information.